Privacy Policy
Your privacy matters to us.
At Sans Candle, we are committed to protecting your personal information and being transparent about how we use it. This policy outlines what we collect, how we use it, and your rights.
⸻
1. Information We Collect
When you shop with us or browse our website, we may collect the following:
• Personal Information: Name, email address, phone number, billing/shipping address
• Payment Information: Secured and processed through trusted third-party payment gateways—we never store your card details
• Order History: For customer service and order tracking
• Website Usage Data: Pages visited, time spent, and device/browser info via cookies to improve your experience
⸻
2. How We Use Your Information
We use your data to:
• Process and ship your orders
• Communicate order updates and promotions
• Improve our website and shopping experience
• Respond to your queries and support requests
We may also send you exclusive offers and updates if you’ve opted in. You can unsubscribe at any time.
⸻
3. Sharing of Data
Your personal information is never sold or shared with third parties for marketing.
We only share necessary information with:
• Shipping partners (to deliver your orders)
• Payment gateways (to process payments securely)
• Trusted analytics tools (to understand website usage)
⸻
4. Your Rights
You have full control over your data. You can:
• Request a copy of your personal data
• Ask us to correct or delete your data
• Opt out of marketing communications anytime
To do so, email us at: Sanscandless@gmail.com
⸻
5. Data Security
We take all reasonable steps to protect your information through secure servers, encryption, and regular security checks.
⸻
6. Cookies
Our site uses cookies to personalize your experience. You can disable them anytime through your browser settings.
⸻
7. Policy Updates
We may occasionally update this policy. Any changes will be posted here with the updated date.
⸻
Contact Us
If you have questions about our Privacy Policy, feel free to contact us at:
📩 Sanscandless@gmail.com
📱 Instagram: @sanscandle