Return and Refund Policy
Return & Refund Policy
At Sans Candle, we want every order to bring you joy and warmth. However, if something isn’t right, here’s how we handle returns and refunds.
Eligibility for Return & Refund
We offer a 2-day return/refund window from the date your order is delivered.
You may request a refund if:
• You received the wrong product
• The product arrived damaged or defective
• The product was not as described
To be eligible:
• The item must be unused, in its original packaging
• You must contact us within 2 days of delivery with photo/video proof
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How to Request a Return/Refund
1. Email us at Sanscandless@gmail.com within 48 hours of delivery.
2. Include your order number, photos/videos of the issue, and a brief explanation.
3. Our team will review your request within 24–48 hours.
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Non-Returnable Items
• Used candles or candles with signs of use
• Items reported after the 2-day window
• Custom or discounted products (unless damaged)
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Refund Processing
If approved, your refund will be processed to your original payment method within 5–7 business days.
Please note:
• Shipping charges (if applicable) are non-refundable
• We do not offer exchanges
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If you have any questions, we’re here to help.
Email us at Sanscandless@gmail.com or DM us on Instagram @sanscandle
Let us bring light to your space—worry-free. 🤍